Terms & Conditions

Last updated: October 2026

These terms apply to every reservation made with Driven Limo (“we,” “us,” or “our”), whether it comes through our website, over the phone, or by email. Booking with us, or simply using our service, means you accept the terms below. We run across New York, New Jersey, and Connecticut, day and night, every day of the year, so a reservation is never tied to a narrow set of business hours.

What Goes into Confirming a Reservation

We confirm a reservation once we have your pickup time, destination address, vehicle preference, and passenger count, and we ask for at least two hours’ notice before that time arrives, whether you book online, by phone, or by email. Flight details, a car seat request, or any other note you add at booking becomes part of that same reservation, so whoever shows up to drive already knows what the trip needs.

The earlier a date comes in, the more room we have to line up the right vehicle and the right person for it, which matters most around a busy weekend or a holiday when demand runs high. Once a booking is set, we send the assigned chauffeur’s name and direct phone number ahead of the trip, and we pass your name and number along to them too, so you’re in direct contact with each other instead of going through a general dispatch line.

Canceling or Changing a Trip Once It’s Booked

To cancel a reservation, call us at least two hours before the scheduled time, and we’ll confirm the cancellation as soon as we hear from you. A phone call settles a cancellation faster than an email can, especially inside that two-hour window, which is why we ask for a call rather than a written note.

Changing a booking, whether that means a new address, an added passenger, a different vehicle, or an earlier or later start time, follows a looser path: phone or email both work, and we confirm the change once we’ve made it rather than leaving you to guess whether it went through.

How Much Free Waiting Time You Get

Every pickup includes a 15-minute grace period at no charge, covering the ordinary gap between arrival and a passenger walking out the door. After that, we bill for the time spent waiting, since the vehicle stays committed to that reservation while the clock runs.

How We Handle Airport Pickups, From Flight Tracking to Meet and Greet

Airport pickups work on a longer clock, because a flight’s actual arrival rarely matches its printed schedule. We track the flight tied to your reservation and send the chauffeur out based on when it really lands, not the time printed on your ticket, and that gives you 45 minutes of free wait time on a domestic flight and a full hour on an international one, long enough to cover customs and baggage claim before we start billing for extra time.

A curbside meeting comes with every reservation, with the chauffeur positioned right where you walk out of the terminal. An inside meet and greet, with the chauffeur waiting at baggage claim holding a sign, is available on request, and we charge it, along with airport parking, separately from the base fare.

Adding a Stop and How Your Final Bill Works

We charge for a stop added beyond the original booking based on the distance to reach it and the time spent there, since it changes the trip you originally requested. We bill each reservation once the trip is complete rather than settle on a final figure in advance, so the amount on your receipt can differ from the quote if the ride starts later than planned or you add a stop along the way. Once the trip closes out, we email you a receipt.

Traveling With a Child, a Pet, or a Wheelchair

Traveling with a child costs nothing extra: a car seat comes with every booking, sized to match the child’s age. Pets are welcome on the same basis, as long as you tell us ahead of the trip so the vehicle and the chauffeur are ready for them. A wheelchair-accessible vehicle is also available on request, so let us know what the trip needs when you book rather than after the car arrives.

The Chauffeurs and Vehicles Behind Every Trip

Driven Limo has run chauffeured trips across New York, New Jersey, and Connecticut since 2019. Every chauffeur clears a vetting process before getting behind the wheel and keeps up with ongoing training, on top of at least ten years of real driving experience, the kind of background that’s already in place long before your reservation comes in.

Updates to This Page

We may update these terms from time to time as our policies evolve. The date at the top of this page shows when we last revised it, so you can check back whenever you book a new trip.

Questions About These Terms

Questions about these terms or an existing reservation? Reach us directly at:

Phone: (800) 220-5557

Email: info@drivenlimo.com

Address: 693 Windmill Ave, West Babylon, NY 11704

Driven Limo