Frequently Asked Questions

Before a trip, it helps to know what the day will look like. You might be landing after a long flight and want to know exactly where to find us, or you might be bringing a child who needs a car seat. The answers below cover situations like these, starting with what happens when you land.

Flights and Airports

Which airports can you take me to?

We can take you to or from JFK, LaGuardia, Newark, Westchester, or Teterboro.

Will I pay more if my flight lands late?

A delay costs you nothing extra. We track your flight, so we show up when you actually land, not at the original time.

Where do we meet when I land?

That depends on what you request. For an inside meeting, your chauffeur waits at baggage claim. For a curbside meeting, the vehicle usually waits by the door as you exit the terminal.

Is meet and greet available?

Yes, meet and greet costs extra, and you also cover the airport parking.

Is there free waiting time at the airport?

Every airport booking includes a free waiting period: 45 minutes for domestic flights and 1 hour for international flights.

How do you make sure I don’t miss my flight?

Our chauffeurs know New York traffic well, and every vehicle has GPS, so they can get you to wherever you are headed on time.

Costs and Receipts

Why might my final bill differ from the quote?

The total changes if you come out later than the time you requested or add stops along the way.

Do you send receipts?

We send receipts by email, so check that we have the right address on your reservation.

Bookings, Passengers, and Pets

How much notice do you need?

We need at least two hours’ notice, and we accept reservations at any hour of the day or night.

Can I change my booking after I make it?

Call or email us with the changes, and we will update your reservation.

Which areas do you cover?

You can book us anywhere in New York State, New Jersey, or Connecticut.

How many people fit in each vehicle?

The Mercedes S 580 and Cadillac XTS seat up to three passengers, while the Escalade and Suburban seat up to six and the Mercedes-Benz Sprinter up to 14. If you’re arriving with several large suitcases, tell us when you reserve so we can recommend a vehicle with enough luggage space rather than choosing on passenger count alone.

Can my child have a car seat?

Yes. Car seats are available at no additional charge. Tell us your child’s age when you reserve so we can confirm the appropriate option before pickup.

Are pets welcome?

Pets can join you as long as you let us know in advance.

For Business Clients

What vehicles can I book for corporate trips?

Corporate clients can reserve our sedans, SUVs, or larger vehicles depending on the number of passengers and luggage. For airport arrivals, meetings, or multi-stop schedules, tell us the itinerary when you reserve so we can recommend a vehicle and pickup plan that fits the group.

Can you arrange transportation for business trips abroad?

Yes, we can arrange luxury transportation in other countries, so someone is waiting for you when you land.

Our Team

Are your chauffeurs trained and certified?

Yes, we hire only chauffeurs with at least 10 years of driving experience. Each one is professionally trained and certified, and you can expect someone courteous and well-mannered at the wheel.

How will I contact my chauffeur?

We send you their name and number, and we give them yours, so you can reach each other directly.

Reaching Our Team

For over 7 years, Driven Limo has served New York, New Jersey, and Connecticut. Our Terms & Conditions cover our policies in full, and our team answers at (800) 220-5557 or info@drivenlimo.com for any more questions you might have.